Why is my print missing metadata or thumbnail data?

Why is my print missing metadata or thumbnail data?

Summary

Missing metadata or thumbnails usually means the print is still processing or that the source files did not provide the expected information.

Who this is for

  • Users checking a print that looks incomplete.

Steps

  1. Wait for processing to finish.
  2. Refresh the print view once.
  3. Check whether the source files include the expected metadata or preview information.

What to expect

  • Some metadata and thumbnails may appear only after processing completes.

Common questions

It finished uploading but still looks incomplete.

The print may still be processing, or the source files may not contain the missing data.

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