Why is my account access limited after a payment issue?

Why is my account access limited after a payment issue?

Summary

A failed payment can move the account into a restricted state until billing is resolved.

Who this is for

  • Users whose access changed after a renewal or billing problem.

Steps

  1. Open billing settings.
  2. Update the payment method or resolve the billing issue.
  3. Check whether the account state returns to normal after billing is fixed.

What to expect

  • The account may remain limited until the billing problem is fully cleared.
  • We will try three times and after that your account will move to the 14 day grace period before file deletion.

Common questions

Is this the same as account deletion?

No. This is a billing-related access state, not an account deletion flow.

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