How do I recover my account after deleting it?

How do I recover my account after deleting it?

Summary

If your account is still inside the recovery window after deletion, you can restore it instead of creating a new account.

Who this is for

  • Users who deleted an account recently and want it back.

Steps

  1. Go to the login page.
  2. Sign in or follow the recovery path shown for a pending-delete account.
  3. Use the restore action before the recovery deadline passes.

What to expect

  • If the account is still recoverable, the app should restore normal access after recovery completes.

Common questions

How long is the recovery window?

Recovery window is 7 days from deletion request.

After I click Restore my account, how long before it is restored?

Restoration is instant, and you will be logged in immediately.

    • Related Articles

    • How do I delete my account?

      Summary Use the delete account option in settings when you want to remove your account. Who this is for Users who no longer want to keep the account. Steps Open account settings. Choose the delete account option. Read the confirmation carefully and ...
    • Why can’t I log in to a pending-delete account?

      Summary A pending-delete account may require the recovery flow instead of the normal login path. Who this is for Users trying to sign in after deleting an account that is still in its recovery window. Steps Go to the login page. Enter your ...
    • Why is my account access limited after a payment issue?

      Summary A failed payment can move the account into a restricted state until billing is resolved. Who this is for Users whose access changed after a renewal or billing problem. Steps Open billing settings. Update the payment method or resolve the ...
    • How do I delete a collection?

      Summary Use the collection delete action when you want to remove the collection itself from your library. Who this is for Users cleaning up or reorganizing grouped prints. Steps Open collections, hover over the collection you want to delete. Use the ...
    • What happens if I delete the last file in a print?

      Summary If deleting a file would leave the print empty, the print should be treated as deleted rather than left behind in a broken state. Who this is for Users managing files inside a print. Steps Delete the file from the print as usual. If it was ...