How do I delete my account?

How do I delete my account?

Summary

Use the delete account option in settings when you want to remove your account.

Who this is for

  • Users who no longer want to keep the account.

Steps

  1. Open account settings.
  2. Choose the delete account option.
  3. Read the confirmation carefully and confirm only if you are sure.

What to expect

  • Depending on the account lifecycle, deletion may first move the account into a recoverable pending-delete state.

Common questions

Can I undo it later?

You have 7 days before your account and files are deleted.

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